The following instructions demonstrate how to turn on debug logging for the Voice module. At the bottom of the list find the WIN Save the file and close it. Recreate the issue that you have been experiencing so that it is captured in the logs. Open the Event Viewer application. You may also wish to note the earliest error logged after service restart in order to aid troubleshooting.
Wireshark Setup. The second step in the process for troubleshooting a VoIP connection is to use Wireshark to monitor network traffic and analyze the packets during a call. Download and Install Wireshark. Choose the network connection that you are using. Notification Escalation Engine Configure notification workflows to best meet your operational needs. From a simple callout list to complex escalation logic, WIN's patented, script free, drag and drop user interface makes configuration easy and intuitive.
Scheduling Control notification logic utilizing individual and shared schedules evaluated at the time of the alarm. Available in three versions to suit your specific needs:. For more information, see the Win website. Stay in control. Listen to your alarms with our crystal clear Premium Voices.
With WIN, your operators can concentrate on other tasks while your computer system does the monitoring. It also gives notification when alarms have been acknowledged. This feature includes:. Changes to this password will require reconfiguration of the WIN Gateway and will disrupt alarm notification.
WIN Software does not manage this Gateway password; however, our Support team can reset the password to a new temporary password on request. Step 6 - Add the User to a Tactic. The term tactic in WIN refers to the list of users. Next, add any mobile users to the tactic. I f you are not familiar with configuring Tactics and Strategies refer to the video explaining this process. Step 7 - Create a Strategy. The term Strategy in WIN refers to the policies for starting, stopping and notifying users in the tactic.
The alarms will point to a strategy, which will then point to the tactic. Stop Condition - Define the stopping condition for the Strategy by selecting one of the following options: alarm is acknowledged, inactive or terminal acknowledged and inactive. When using the mobile app, it is required to turn on the Renotify on any state change.
This will allow the mobile user to receive a notification with an icon next to the alarm if the status changes. Step 9 - Login to the Mobile App. Next, have each mobile user login to the system with their individual email configured in step 5 of this document. Step Using the App. WIN Mobile Overview. Step Customizing Formats. The WIN Mobile app has customizable formats the user can easily select which details to display.
The following instructions demonstrate how to configure alarm formats, but the configuration of report formats is very similar. When you are logged into the app select Settings then Alarm Details.
Select the alarm details you wish to display and move them up or down the list. Select "Done" to save the changes. The Mobile Hub is a bidirectional proxy that will handle the outbound connection to the internet and relay the data back to WIN The hub is not required for all installation and is an optional feature.
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